Claude and IP risk
How IP databases label datacenter, VPN, residential and ISP addresses, native vs broadcast ranges, and why one account should keep one IP.
Claude Not Available in Your Region: Three Things to Check First
The three checks behind the 'not available in your region' message, based on Anthropic's own policy and help pages.
What the message is about
Anthropic's Supported Regions Policy governs where Claude can be used. It covers Claude.ai, Claude Code, Cowork, the API and developer platform, and Claude models offered through cloud platforms and authorized resellers. The policy lists the supported countries and regions, and states that any country or region not listed is unsupported.
The policy and Anthropic's help pages point to three areas, so the problem comes down to three checks. Each takes only a few minutes.
What the message is about
| Item | What to compare | Official page |
|---|---|---|
| 1. List and organization | Your country, your physical location, where your company is registered and who owns it | Supported Regions Policy; "Where can I access Claude?" |
| 2. Your location and connection | Where you physically are when you use Claude, and which country your connection shows | Supported Regions Policy; phone verification help |
| 3. Phone and payment | Country of the phone number; supported billing location; billing address as held by the bank | Verify your phone number; Why was my card declined? |
Note: the table summarises Anthropic's Supported Regions Policy and Claude Help Center articles read on 9 November 2026. The pages are the authority; check them again for the current wording.
Step 1: Check the official list and where your organization sits
Start with the "Where can I access Claude?" article in the Claude Help Center, which lists the locations where you can access Claude. If your country is not on the list, the policy position is clear: anything not listed is unsupported. If it is listed, two finer points are worth reading:
Where you physically are. The policy does not allow use while a person is physically located in an unsupported region, even for users and staff of otherwise supported organizations.
Where your organization sits. If you use Claude for work, check the entity as well as your own desk. Entities registered or headquartered in an unsupported region are not supported, including their users and staff, even when those people are physically in a supported region. The same applies to entities majority-owned or controlled, directly or indirectly, by persons or entities in unsupported regions.
One point can work in your favor: territories and dependencies of a listed country are also supported. The policy's own example is Puerto Rico, a territory of the United States. To see Claude's list beside ChatGPT's and Gemini's, use the Claude, ChatGPT and Gemini supported countries guide.
Step 2: Check where you are and what your connection shows
The Supported Regions Policy and the phone verification article both speak about physical location: only users physically located in a supported location can create and use Claude accounts. Neither page describes how location is detected, so the useful step is a practical one: make sure the place you actually use Claude from is on the list, and know what your connection shows.
If you reach the internet through an office network, a hotspot or a cloud setup, the country your connection shows may differ from the country you are sitting in. To see what it shows, follow the guide to checking a proxy's IP location. For background on how address ranges are labelled as data center, ISP or residential, the Claude IP check guide explains where those labels come from.
Use Claude only from a region on the official list and only where you are allowed to use it. If your connection shows a country other than the one you are in, that is a sign to review your setup, not a reason to change what the policy says.
Step 3: Check your phone number and payment details
Two parts of the account carry a country of their own:
Step 3: Check your phone number and payment details
Phone number
Claude accepts phone numbers only from its supported locations. VoIP numbers, Google Voice, numbers created using apps and landlines cannot be used for verification, and the number must be able to receive texts. A number cannot be changed after verification, so choose one you will keep. A single number can verify a maximum of three Claude accounts.
Payment details
The card-declined help article asks you to review the list of supported billing locations and to make sure the billing address on your payment method matches the address your bank has on file. Even minor differences, such as a missing accent mark or a misspelled street name, can trigger a decline.
Step 3: Check your phone number and payment details
How these details fit together with your time zone, browser language and where you use Claude is covered in the Claude account environment guide.
A fixed address in a supported country
One more scenario: your country is on the list and your phone and payment details are in order, but your network changes often, or you want a fixed address for one subscription account.
Proxy302's ISP for AI subscriptions includes a Claude tier for Claude Pro and Claude Max: one static ISP IP for one subscription account, fixed for the lease term, 30 days per order, in the United States, the United Kingdom, Germany or Japan, at 15 PTC (1 PTC equals US$1). The Claude AI-subscription page and the guide to choosing an AI-subscription ISP walk through the options. An address does not change the policy: use it from a place where Claude is supported.
If the checks come back clean
Then the account itself is the next place to look. Contact Anthropic through the Claude Help Center and describe what you see. Before you write, note the country of your phone number, the billing location of your payment method, and the place you were when the message appeared, so your report is specific.
How to do it with Proxy302
If you want a fixed address for a Claude subscription, Proxy302 offers a static ISP IP in the Claude tier: one IP per subscription account, fixed for the lease term, 30 days per order, 15 PTC, in the US, UK, Germany or Japan.
1 PTC equals US$1.
How to do it with Proxy302: steps
Step 1
Open the product page that fits (static ISP, rotating residential or the ISP for AI subscriptions) and pick the region, traffic or lease term, and quantity. For per-IP products also choose HTTP or SOCKS5.
Step 2
After the proxy is generated, open My assets and copy HOST, PORT, USERNAME and PASSWORD.
Step 3
Open https://ipinfo.io/json through the proxy and check that the country and org fields (ASN and organization) are what you expected.
Step 4
Then compare network type and native or broadcast on the IP purity check page. Two tools disagreeing is normal; go by your actual use.
Prices and limits
Rotating residential starts at US$1.50 per GB on the Budget line and US$5 per GB on the Premium line; larger packages are cheaper per GB, and purchased traffic has no expiry. A static ISP IP is US$0.50 for one day or US$7.99 for 30 days, the same in every country, fixed for the lease. A datacenter IP is US$0.25 for one day or US$3.99 for 30 days. Stock changes daily, so go by the order page. The smallest purchase is 1 GB of traffic or one IP for one day. Changing IP does not lift a restriction or raise a limit; what happens to an account is up to the platform.
Proxy302 at a glance
| Item | Price | Protocols | Locations |
|---|---|---|---|
| Rotating residential | From US$1.50 per GB (Budget line); US$5 per GB (Premium line); lower per GB in larger packages | HTTP, SOCKS5 | 195+ countries and regions; state and major city on lines that support it (small towns and some connections exit at country level; no city level in Russia and Singapore) |
| Static ISP, per IP | US$0.50 for 1 day, US$7.99 for 30 days, the same in every country | HTTP or SOCKS5, chosen per IP | 30 countries on the order form; stock changes daily |
| ISP for AI subscriptions | Per 30 days: Claude 15 PTC, GPT / Grok 10 PTC, Gemini 8 PTC | HTTP or SOCKS5 | Claude: US, UK, DE, JP. GPT / Grok: US, UK, FR, JP, KR. Gemini: US, UK, FR, JP |
| Datacenter, per IP | US$0.25 for 1 day, US$3.99 for 30 days | HTTP or SOCKS5, chosen per IP | 8 countries |
Prices are in PTC, paid from the wallet; 1 PTC = US$1. There is no free trial: the smallest purchase is 1 GB of rotating residential traffic or one IP for one day. Checked on 9 November 2026.
FAQ
Does a different IP address make Claude available to me?
No. The Supported Regions Policy governs where Claude is offered, and the help pages speak of physical location and supported locations. An IP address shows a network location; it does not change which countries are on the list or where you are allowed to use the service.
My country is on the list, but I still see the message. Which check comes first?
Check what your connection shows, using the IP location guide, then confirm your phone number and billing details in Step 3. If you use Claude for work, also check Step 1: the entity's registration, headquarters and ownership matter as well as your own country.
Which phone numbers does Claude accept?
Only numbers from supported locations. VoIP numbers, Google Voice, numbers created using apps and landlines are not accepted, and the number must be able to receive texts. A number can verify up to three accounts and cannot be changed after verification.
Do territories of a supported country count?
Yes. The policy states that territories and dependencies of a listed country are also supported and gives Puerto Rico, a territory of the United States, as an example.
Everything lines up, and the message is still there. What now?
Contact Anthropic's support through the Claude Help Center so the account can be reviewed. Give them the country of your phone number, the billing location of your payment method and where you were when the message appeared.
Read next
Claude account environment
Match time zone, browser language and payment details to your IP’s country: what sites can read, how to check it, and where Anthropic is explicit.
Check a proxy's IP, country and ISP
Check the exit IP, country and ISP your proxy really gives you in 30 seconds — and why IP databases disagree on the city. With our own test of three lookup services.
ChatGPT, Claude and Gemini supported countries
The four official availability lists compared country by country — China, Hong Kong, Russia and more — plus hourly checks of the OpenAI and Anthropic APIs from 7 countries.
Choose an AI-subscription ISP
The Claude, GPT / Grok and Gemini tiers compared: subscriptions, networks, regions, price per IP for 30 days and the first-IP half price.
Claude proxy
Claude proxy is the Claude ISP: a dedicated native IP in the US, Frankfurt, Japan or London, 15 PTC for 30 days, HTTP for Claude Code — and Anthropic's region rules.
View options and pricing
Claude account checklist
Twelve checks before and after you subscribe to Claude, each linked to the section that explains it.
Reference links
5
- Anthropic: Supported Regions Policy
Official documentation · Confirmed on:
Read on 9 November 2026: the list of supported countries and regions, unlisted places unsupported, rules for persons, registered or headquartered entities and majority-owned entities, and territories such as Puerto Rico.
- Claude Help Center: Where can I access Claude?
Official documentation · Confirmed on:
Read on 9 November 2026: the list of locations where Claude can be accessed, which includes the United States, United Kingdom, Germany and Japan.
- Claude Help Center: Verify your phone number
Official documentation · Confirmed on:
Read on 9 November 2026: numbers only from supported locations, no VoIP, Google Voice, app-made or landline numbers, physical location, three accounts per number, no change after verification.
- Claude Help Center: Why was my card declined?
Official documentation · Confirmed on:
Read on 9 November 2026: review the supported billing locations; the billing address must match the address on file with the bank; minor discrepancies can cause a decline.
- Proxy302 product facts and price list
Product observation · Confirmed on:
Product facts file of the site, checked 9 November 2026 against the console, the backend and the price table: products, prices in US$ (1 PTC = US$1), lease terms, protocols and ports, countries, quantity limits, no free trial.
Ready to try it?
Create an account, top up once, then pick rotating residential, static ISP or datacenter IPs and have one running in your browser within minutes.