VPN On but Gemini and Claude Still Won't Open: What to Check

Step one: the official country lists

Start with the official documents, not the VPN settings. Anthropic's Supported Regions Policy says its products and services are available only in the countries and regions listed, and that any country or region not listed is unsupported. The policy also covers use by people who are physically located in an unsupported region. The Claude Help Center article "Where can I access Claude?" gives the list in plain form.

Google's help page "Where you can use the Gemini web app" lists the countries and territories where the Gemini web app is available, and says that availability will gradually expand. It also notes that the mobile app may differ.

Compare the lists with the country your account belongs to and the country of your exit address. If the country is not on the list, the cause is not your VPN settings: availability is decided by the service, and a different address does not change its terms. Both lists change over time, so read the current page rather than an old summary.

• Sources:
• Anthropic: Supported Regions Policy
• Claude Help Center: Where can I access Claude?
• Gemini Apps Help: Where you can use the Gemini web app

Why an ordinary VPN exit can still fail

Even when the exit country is on the list, the address itself may not suit the job. Three things are typical of consumer VPN exits.

• Many people share the address at once, so its traffic looks unlike one household's connection.

• The address sits in a data center or hosting network, not in an ordinary home or office broadband network. The network that owns the address is visible in public address lookups, as the table later on this page shows for residential exits.

• The exit changes whenever you switch server or country, so the address your account sees is never the same two days in a row.

None of these is a setting you can fix inside the VPN app. They are properties of the exit, which is why switching countries again rarely helps.

Details that can disagree with the exit

A service looks at more than one address. Anthropic's privacy article says it uses the IP address and other signals to infer coarse location, at country or region level, for platform security and compliance and to show the features available in your region. So the details around the exit should agree with it. Four are common.

• DNS. Some name lookups can go outside the route you chose, so a resolver from your everyday network answers instead of one in the exit country. A DNS leak test shows which resolvers answer.

• WebRTC. RFC 8828 describes four modes for how a browser handles addresses, and says that by default WebRTC traffic should not be sent through proxy servers; only Mode 4 sends it through the proxy. A WebRTC test can therefore show an address that is not your exit.

• Time zone and language. Check the system time zone and the browser language against the exit country.

• Payment profile. Check the country in your billing details and the account profile. A subscription tied to one country and an exit in another is one more mismatch.

• how to keep the details of a Claude account consistent

• Sources:
• Anthropic Privacy Center: Does Claude use my location?
• RFC 8828: WebRTC IP Address Handling Requirements

A five-minute check

1. Step 1: address and type

   Open the guide on checking an IP for Claude and look at three things: the country, whether the network is a data center or a home or office provider, and which company owns it.

   • IP check for Claude

2. Step 2: DNS

   Run a DNS leak test. The resolvers shown should belong to the exit country, not to your everyday provider.

   • DNS and WebRTC checks

3. Step 3: WebRTC

   Run the WebRTC test. If the address it reports differs from your exit address, the connection is not going wholly through the route you chose.

4. Step 4: time zone and language

   Compare the system time zone, the browser language and the interface language with the exit country.

5. Step 5: payment profile

   Check which country your billing details and profile name, and whether it agrees with the rest.

What to prepare instead of switching exits

Instead of cycling through countries and servers, prepare one suitable address. The criteria are short.

• Type: a residential or ISP address, which belongs to an access provider, not a data center range.

• Country: one from the official list you checked in step one.

• Steadiness: an address that stays fixed for the lease, and is not replaced at each connection.

• Surroundings: DNS, WebRTC, time zone, language and payment country that agree with each other.

A proxy changes only the network address a service sees. The platform decides what happens to an account, and nothing here promises otherwise.

Measured exits: Gemini and Claude from seven countries

Hourly check of the Proxy302 probe, 3 November 2026, 18:18 UTC: one request to Gemini and one to Claude per country through a dynamic residential exit, using the public Proxy302 entry. Only the first three octets of an IP are public. One sample per country, not an average; later checks will differ.

• Sources:
• Proxy302 hourly connectivity check

How to do it with Proxy302

A static ISP lease fits this routine: the IP is fixed for the lease and does not rotate, so one address stays with one account. For Claude, Gemini, ChatGPT and Grok there is also an ISP line for AI subscriptions, one static ISP IP per subscription account. The pages on Claude and Gemini proxies have the presets and the full setup.

• Claude proxies
• Gemini proxies
• how to choose an ISP for an AI subscription

How to do it with Proxy302: steps

1. Step 1

   Open the ISP page for your service (Claude or Gemini), or the static ISP page, and choose a country from the official list, the term and the protocol, HTTP or SOCKS5. The protocol is fixed for each IP when you buy it.

2. Step 2

   Generate the IP, then open My assets (the console page that holds everything you bought) and copy HOST, PORT, USERNAME and PASSWORD. The Tools & checks page shows a ready example with your own endpoint.

3. Step 3

   Enter the details in the browser profile or tool you use for that account, and use the same address every time.

4. Step 4

   Check the exit with https://ipinfo.io/json through the proxy. The country field should match the country you chose.

5. Step 5

   From mainland China, open the Helper from the Tools & checks page, click 「一键加速」 (One-click boost) and keep it open while you use the proxy.

   • Helper tool guide

Prices and limits

A static ISP IP costs US$0.50 for one day and US$7.99 for 30 days, about US$0.27 per day, the same in every country. Availability changes daily and is shown on the order page. The ISP for AI subscriptions is priced per 30 days: Claude 15 PTC, GPT / Grok 10 PTC and Gemini 8 PTC, with the first order in each tier at 50% off. The smallest purchase is one IP for one day. A proxy changes only the network address: the supported-country rules of each service still apply, as the guide to supported countries explains.

• Claude, ChatGPT and Gemini supported countries

• Sources:
• Proxy302 product facts and price list

Proxy302 at a glance

Prices are in PTC, paid from the wallet; 1 PTC = US$1. There is no free trial: the smallest purchase is 1 GB of rotating residential traffic or one IP for one day. Checked on 4 November 2026.

• Sources:
• Proxy302 product facts and price list
• Proxy302 ISP for AI subscriptions: public catalog

FAQ

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