Status says processing for a few minutes
Check Has the network confirmed the transfer yet?
Fix Wait up to 15 minutes after confirmation and refresh the status.
Stop when Do not send the payment again.
Top-Up Not Credited? USDT Network and Wait Time
What to check, in order, when a crypto top-up has not reached your Proxy302 balance, and what to send Support.
The 3 most common causes
1. The payment is still confirming. Crypto arrives some minutes after the blockchain confirms it, which is not the same as the moment you press send.
2. The network does not match. USDT is offered on TRC20, ERC20 and BSC; the network you send on has to be the one selected at checkout.
3. The amount or the payment itself differs from what the checkout page asked for, for example an exchange withdrawal fee took part of the amount. Always compare the amount with the checkout page.
Five checks, in order
Step 1: Refresh the payment status
On the checkout page refresh the status. Crypto usually arrives 5 to 15 minutes after the network confirms it, so wait that long before anything else.
Before continuing Do not pay a second time while the first payment is unconfirmed.
Step 2: Compare the network
Look at the payment page and at your wallet or exchange record: the network (TRC20, ERC20 or BSC for USDT) must be the same on both sides.
Step 3: Compare the amount
Check that the amount that left your wallet, after any withdrawal fee, matches what the checkout page asked for. Crypto accepts the preset amounts, US$5, 10, 20, 50 and 100.
Step 4: Find the transaction hash
In your wallet or exchange history, open the transfer and copy its transaction hash (also called TxID). A block explorer for that network shows whether it is pending or confirmed.
Step 5: Open a Support ticket
If the time has passed and the balance is still missing, open a ticket with the details listed below.
Symptom, check, action
Sent on a different network from the one selected
Check Compare the network on the payment page with your wallet record.
Fix Do not send again. Open a ticket with the hash, the network you used and the one you selected; Support will look at that payment.
Stop when We cannot promise what can be recovered from a transfer on the wrong network.
Less arrived than expected
Check Did a withdrawal fee come off the amount?
Fix Compare the amount on the checkout page with the amount received; put both in the ticket.
Balance changed, but the line has no traffic
Check A top-up only adds balance.
Fix Buy GB for the line or an IP lease with the balance.
Paid by mistake or twice
Check Is the first payment confirmed?
Fix Open a ticket with both hashes. A successful top-up cannot be refunded or exchanged back into cash, so keep the balance for your next purchase.
Which case you are in
| Item | What to do | Open a ticket? |
|---|---|---|
| Under 15 minutes after confirmation | Refresh the status and wait | No |
| Over 15 minutes, network matches | Collect the hash and the payment reference | Yes |
| Network differs | Do not resend; collect both network names and the hash | Yes |
| Balance rose but less than expected | Compare the amounts and fees | Yes, if the gap is not a fee |
Wait time, networks and the refund rule are from the Proxy302 pricing page read on 14 November 2026; the case table is a checklist, not a promise of a result.
What to put in the Support ticket
Send the payment reference from the checkout page, the network and the exact amount you sent, the transaction hash (TxID), the time of the transfer, and a screenshot of the wallet or exchange record. With these Support can find the payment without asking again.
Write one ticket per payment and do not send a second payment while the first is open. The page says it plainly: do not pay a second time while the first payment is unconfirmed.
What this guide cannot tell you
How fast a transfer confirms depends on the blockchain and on your wallet or exchange, which we do not control, so the only time we state is the 5 to 15 minutes after confirmation from the pricing page. We do not promise that a payment sent on the wrong network can be recovered.
A successful top-up cannot be refunded or exchanged back into cash. The pricing page links to the refund policy, which explains the rules for assets that stop working.
How to top up with Proxy302
Open Billing, choose Top up balance, pick an amount and a method. Each method shows its fee before you pay; the fee for USDT and USDC is 1.3%. The balance is in PTC, and 1 PTC = US$1.
After the balance arrives you buy traffic or IPs from it. The smallest purchase is one IP for one day or 1 GB of rotating residential traffic; there is no free trial.
How to top up with Proxy302: steps
Step 1
Open Billing and choose Top up balance.
Step 2
Pick a preset amount and the crypto method, and note the network shown.
Step 3
Send from your wallet on exactly that network, then keep the transaction hash.
Step 4
Refresh the payment status and wait for the balance to show in PTC.
FAQ
How long does a USDT top-up take to show?
Crypto usually arrives 5 to 15 minutes after the network confirms it.
I sent USDT on a different network. What now?
Do not send again. Open a Support ticket with the transaction hash, the network you used and the one you selected at checkout.
Which USDT networks does checkout offer?
TRC20, ERC20 and BSC. USDC is offered on Ethereum, Optimism and BSC.
Can I get a top-up refunded?
A successful top-up cannot be refunded or exchanged back into cash. If an IP or proxy stops working, open a ticket with the order number.
Should I pay again if nothing arrives?
No. Do not pay a second time while the first payment is unconfirmed; open a ticket instead.
Read next
Pricing
Residential proxies from US$1.50/GB, static ISP IPs US$7.99 and datacenter IPs US$3.99 per month. Pay as you go, no subscription.
Buy your first static IP
Register, top up from US$5, buy one static IP from US$0.50 a day, paste it into your software and test it.
Proxy rental by the day, week or month
Prices for static ISP and datacenter IPs from 1 to 90 days, the price per day at each term, and how to choose the right term for your task.
ISP proxies (static residential)
Fixed static ISP proxies: a residential-grade IP that stays the same for the whole term. For social accounts, stores and AI tools. HTTP and SOCKS5.
View options and pricingReference links
2
- Proxy302 pricing page: payment methods, fees and top-up
Product observation · Confirmed on:
Read on 14 November 2026: checkout offers USDT (TRC20, ERC20, BSC) and USDC (Ethereum, Optimism, BSC); each method shows its fee before you pay (1.3% for USDT and USDC); amounts are the presets US$5, 10, 20, 50 and 100, or a whole-dollar amount of your own (crypto accepts the presets); crypto usually arrives 5 to 15 minutes after the network confirms it; a successful top-up cannot be refunded or exchanged back into cash; if the balance is still missing, open a Support ticket with the payment reference; do not pay a second time while the first payment is unconfirmed.
- Tether: supported protocols
Official documentation · Confirmed on:
Read on 14 November 2026: the page lists USDT on several blockchains, including TRC20 on Tron and ERC20 on Ethereum, which is why the network chosen at checkout has to match the network you send on.
Ready to try it?
Create an account, top up once, then pick rotating residential, static ISP or datacenter IPs and have one running in your browser within minutes.