Why does the proxy connection fail?
Legacy guide: screenshots and helper-tool steps may differ from the current product.
This is an English translation of a legacy guide. For the original wording, read the Chinese original.
1. Proxy failure
First, you need to check whether the proxy status is healthy in the Proxy302 dashboard. Click the [Speed Test] button to see if it is available. Proxies may experience temporary failures. If it remains unavailable, please contact customer support to resolve the issue.
2. Incorrect proxy settings
Check whether the proxy information (Proxy Address: Port: Username: Password) is filled in correctly when connecting to the proxy, and whether the correct network protocol (HTTP or SOCKS5) has been selected.
3. Network issues
If you are in mainland China, Proxy302 proxies are intended for use in overseas environments. We have four solutions to resolve this:
(1) Use the free [Auxiliary Tools] provided on our platform.
(2) Use a VPN.
(3) Use an overseas remote server.
(4) Use a soft router capable of bypassing network restrictions. You can choose according to your needs. Once the overseas environment issue is resolved, you can use it normally.