Proxy302 Refund Policy
Legacy guide: screenshots and helper-tool steps may differ from the current product.
This is an English translation of a legacy guide. For the original wording, read the Chinese original.
1. For dynamic proxies charged by IP count, if they are detected as unhealthy or expired within three minutes, our system will automatically refund you.
2. For static proxies charged by IP/day, if they fail during the usage period, our system will refund the remaining days. Usage of less than 24 hours is billed as one day.
3. Once a PTC recharge is successful, Proxy302 will not provide any refunds or reverse exchange services (i.e., exchanging 'PTC' for USD or other currencies) for the 'PTC' balance in your account. Any malicious refund attempts will result in account suspension. When using the recharge service, please be sure to carefully confirm your account and select the relevant options. If any losses are caused by your own factors, you are solely responsible. Proxy302 does not provide refunds or exchanges, nor will it provide any compensation or indemnity, including but not limited to:
<1> Issues caused by your personal network.
<2> Incorrect selection of proxy network protocol or proxy type due to personal reasons.
<3> Your account becoming invalid, lost, or suspended.
<4> Incorrect account recharge, incorrect purchase amount, or incorrect service validity period selection due to your own reasons.
<5> Property loss caused by improper password setting or storage.